Frequently Asked Questions Answers to your most common questions about shopping, delivery, service, and our showrooms.
Buying Appliances: What You Need to Know
What types of appliances do you carry?
The short answer: We carry major appliances for your kitchen, laundry room, and outdoor space.
Wanna know more? Major appliances are our specialty, including most varieties of refrigerators, wall ovens, cooktops, ranges, hoods, over-the-range microwaves, countertop microwaves, dishwashers, laundry machines, and outdoor grills — household appliances that tend to require more hands-on attention and care when it comes to delivery, installation, and/or setup.
We are intentional about carrying only major appliances because we believe in being the best source for appliance shopping and services. We do not specialize in small/countertop appliances, and we don’t sell electronics, mattresses, or furniture.
What appliance brands do you carry?
The short answer: We carry over 30 of the most popular appliance brands, including Whirlpool, GE, and Bosch, to name just a few.
Wanna know more? Those 30+ brands run the full gamut of appliance types, ranging from entry-level units all the way up to luxury suite packages. This variety allows us to carry the kind of wide selection you won’t find at department and home improvement stores. And because we are committed to standing behind the appliances we sell, we are intentional about only carrying brands we believe uphold a standard of quality and functionality that our customers can depend on.
How do I choose the right appliance for my home? How do I know what features I should look for in a new appliance?
The short answer: Ask our Appliance Experts!
Wanna know more? At department and home improvement stores, an associate can show you what aisle the appliances are on, but here at Judd & Black, our Appliance Experts can ask the right questions, use their expertise to match your needs with the right features and benefits, and show you exactly what to look for so you can buy with confidence and love what you bring home. Shopping for appliances can feel overwhelming, but our Appliance Experts are the ultimate hack for a happy shopping experience.
Can I see an appliance in person at Judd & Black before I buy?
The short answer: Most of the time, yes!
Wanna know more? We have over 30 brands on display and hundreds of units stocked on our showroom floor.
Are your appliances in stock or ordered?
The short answer: Both!
Wanna know more? Many of our showrooms are equipped with warehouses to store our most popular models for same-day haul-away needs. Additionally, our brand-new 50,000+ square-foot warehouse in Mount Vernon allows us to house thousands more appliance units for local access and easy delivery. But if you need something extra special, our Appliance Experts are your direct connection to ordering hidden gems, specialty units, and custom appliances.
How long does it take to get an appliance after purchase?
The short answer: It depends (for this one, you’ll wanna know more).
Let me explain: There are a few factors in play here, including availability, location of residence, and installation needs, to name just a few. Some appliance units are in stock and ready for same-day haul-away for customers needing a replacement immediately. Meanwhile, many custom units for high-end design/builds require planning with multiple parties and can take longer to come in. For everything in between, we encourage you to share your needs with our Appliance Experts so they can set proper expectations regarding delivery and installation scheduling.
Learn more about our delivery and installation services here.
Appliance Pricing, Promotions & Financing
How much do appliances typically cost? What impacts the cost of an appliance?
The short answer: At Judd & Black, we offer appliances for almost literally any budget.
Wanna know more? The truth of the matter is that the cost of an appliance at Judd & Black ranges from $ to $$$$. The price of an appliance depends on a number of factors: appliance category, size, brand, subcategory type, color, availability, features, customizations… the list goes on. And that doesn’t take into account discounts, rebates, or special offers. But, believe it or not, this is a great thing for both bargain shoppers and high-end clients.
If you’re a shopper looking for a quick, affordable replacement, you can often find quality products with deals and discounts, especially during promotion periods. Our team is happy to walk you through any available opportunities to save money while getting what you need. Meanwhile, if you’re a client needing specific appliances for custom-designed spaces, you can rely on our Appliance Experts to provide the right resources to ensure your investment matches your lifestyle and taste. We can do both and everything in between.
Are there expenses I should consider besides the cost of the appliance?
The short answer: It is very important that you consider post-purchase needs. Delivery, installation, parts, and warranty options may be worth considering and are often an additional cost.
Here’s the thing: We sincerely want to sell you the appliance(s) you need at the best price possible. Unlike department and home improvement stores, we treat every transaction like a building block for an ongoing business-to-customer relationship, not a one-off interaction. So it’s important to us that you know the costs of services related to your purchase are necessary so that we can sustainably offer these conveniences.
We believe you’ll find our careful delivery process, professional installation capabilities, variety of parts, and extended warranties worth their value, but we highly recommend that you consider ahead of time which post-purchase services you need so you can budget accordingly.
Are there current promotions running?
The short answer: Our appliances have competitive everyday low prices, but sales and promotional periods happen regularly.
Here’s the trick: If you have the flexibility, targeting a major holiday sale for your next big appliance purchase is ideal. Our Appliance Experts would love to work with you on combining holiday-specific discounts and rebates so you can get the appliances you’ve been planning for at the absolute best price. However, if you need a new appliance soon or immediately, always ask your Appliance Expert about promotional period pricing. Our team is proficient in navigating urgent purchase situations for customers within their budgets.
What is a rebate, and how do I claim it?
The short answer: A rebate is an additional opportunity to get money back on your appliance purchase, whether instantly or by submitting a mail-in claim.
Wanna know more? Rebates are an exceptionally special way to save money off an appliance’s advertised price. An instant rebate is a savings deducted at the time of purchase, whereas a mail-in rebate delivers your savings after the purchase through a mail-in claim.
The important thing to understand before you begin shopping is that, in either case, specific rebates are often meant for specific brands. Since it is incredibly rare for a rebate to apply to everything in the store, be sure to note which brands qualify for which rebates.
Do you price-match?
The short answer: Yes, we price match.
Terms and Conditions: We will price match any local competitor’s price with proof of ad, excluding online pricing, expired offers, and competitors outside of Whatcom, Skagit, Snohomish, Island, and San Juan Counties.
Do you offer financing options? Is financing recommended if I prefer to avoid debt and credit cards?
The short answer: We offer financing options year-round, with special financing options available during select promotional periods. Choosing whether to finance your purchase can be a good conversation to have with an Appliance Expert.
Wanna know more? Appliances are an investment, and we understand that financial flexibility may be necessary to make the purchase you need. That’s why we’re happy to offer 6-month, 12-month, and sometimes 18-month financing options on approved credit, so you can get what you need now and pay over time with terms that work best for you.
How do I qualify for financing? Would a financing inquiry affect my credit?
You qualify for financing at https://www.juddblack.com/financing subject to credit approval through their partnership with the Synchrony HOME Credit Card.
Can I combine financing with promotions or rebates?
The short answer: Yes, you can combine financing with promotions or rebates. It’s a powerful way to take advantage of stackable offers you may not have known about!
This is how: Every customer visits Judd & Black with some expectation of what they’re looking for. But pleasant surprises can come along, like double, triple, or even quadruple dip rebate offers on multiple appliance purchases. So maybe you need a new washing machine, but there’s an additional rebate if you buy the dryer too. Why wait for the dryer to go bad when you can get both at a better price right now? Financing can make that decision much easier for you, delivering savings in the long run.
Delivery, Installation & Haul Away
Do you offer appliance delivery?
The short answer: Yes, we offer delivery.
Wanna know more? Our delivery trucks run six days a week, Monday through Saturday. Talk to our Appliance Experts about delivery and installation costs ahead of time so they can let you know what to expect leading up to and on delivery day.
Do you deliver to my area?
The short answer: If you live in Whatcom County, Skagit County, Snohomish County, Island County, or San Juan County, we can deliver to you.
Wanna know more? The delivery department manages a very carefully planned schedule for which trucks will be in which areas on which days. It’s a very intricate operation that our delivery managers expertly coordinate.
When making your purchase, talk to our Appliance Experts about delivery times for your area.
How fast can I get an appliance delivered?
The short answer: We deliver appliances to our customers as soon as possible after purchase.
Wanna know more? Your dedicated Appliance Expert can set up delivery for the soonest date available at the time of purchase. For more urgent needs, we recommend planning for same-day haul-away, where our team is happy to load appliances into your vehicle for you to take home immediately.
Delivery can be as soon as the same day, depending on your location and if the item is in stock.
What should I expect on delivery day?
The short answer: There are certain preparations we recommend you consider before our delivery and installers arrive.
Here are the details: First, be sure to give as much information as possible to your Appliance Expert about the layout of your home, including:
- Distance from the road or driveway to the final installation space
- Location of any relevant stairways along that path
- Number of stairs
- Doorway and hallway clearance measurements
- Any unmovable obstructions
Next, make sure there is a clear pathway from the street or driveway to the designated installation space and that there are no loose articles or tripping hazards present.
We strongly recommend securing any pets away from areas involved with the delivery and installation.
Finally, be sure to move non-permanent furniture, obstructions, and valuable items away from the designated pathway.
Do you offer installation services?
The short answer: Yes, basic installation services are available.
Wanna know more? We offer both in-house and trusted third-party options for installation.
Do you remove and haul away old appliances?
The short answer: Yes, we offer haul-away services for old appliances when you purchase a new appliance with us.
Wanna know more? With advance arrangements made through your Appliance Expert, we can plan to haul away your old appliances when we deliver the new ones. A fee is usually involved, but ask your Appliance Expert whether a free haul-away promotion applies. Appliances that we haul away are responsibly recycled through a trusted third-party recycling service.
Haul-away services are not available as a standalone service; we only offer this service as a benefit for customers installing a new unit.
Do you require tips for delivery and installation teams?
We do not require tips, nor do our delivery and installation teams expect them.
Repair, Service & Warranty
What kind of warranty comes with my appliance?
The short answer: Most appliances come with a 12-month warranty.
Wanna know more? A warranty is a promise that if something goes wrong with your appliance because of how it was made, you won’t be left paying for it. Appliances are a big purchase, and even well-built ones can have an unforeseeable defective part or flaw. Standard warranties cover parts and labor costs for functional issues. Talk with your Appliance Expert about terms and conditions related to cosmetic warranties.
This is important: With the vast majority of purchases, warranty coverage begins on the day the appliance is delivered. Keep all paperwork associated with your purchase so you have the necessary documentation to file a claim.
Are extended warranties available?
The short answer: Yes, we sell extended warranties!
Wanna know more? Our 2-year, 3-year, and 5-year extended warranty options offer protection once the initial standard warranty has expired. Talk to your Appliance Expert at the time of purchase about the cost differences so you can decide which extended warranty could be right for you.
Can I add an extended warranty after I’ve already bought the appliance?
The short answer: Yes, you can!
Wanna know more? You can add an extended warranty to an appliance you’ve purchased from us up to 10 months after the purchase if there’s no service history. The price and coverage terms don’t change; the main benefit of adding it later is just having time to decide.
What do I do if I have a problem after my appliance is delivered? How do I submit a claim?
The short answer: Call our service department, and they’ll get your claim submitted.
Shouldn’t it be more complicated than that? Nope! We try to keep this as simple as possible for our customers. No phone trees, endless questions, or extensive paperwork.
Do you have an in-house service team, or are your service technicians contracted?
The short answer: We have our own in-house team of factory-trained and certified technicians who handle delivery, installation, and repairs.
Wanna know more? Our technicians hold electrical certifications through their union (an 07D Appliance Repair Electrician Certification), as well as manufacturer-approved training on every brand we sell.
Showroom Information
Where are your store locations?
The short answer: We have showrooms in Lynnwood, Everett, Marysville, Mount Vernon, and Bellingham.
Wanna know more? We know you can buy an appliance almost anywhere, but department and home improvement stores can’t offer the care and long-term commitment we have for our customers. So if you live in Whatcom County, Skagit County, Snohomish County, Island County, or San Juan County, there’s a Judd & Black showroom nearby where you’ll find all the value and convenience you need, with more benefits than competitors can provide.
What are your store hours?
Monday - Friday: 9:00 AM - 7:00 PMSaturday: 9:00 AM - 5:00 PMSunday: 11:00 AM - 5:00 PM
Why should I visit a showroom instead of just ordering online?
The short answer: When preparing to spend hundreds or thousands of dollars on machines you need for specific functions, visiting a showroom can help immensely with efficiently choosing the right appliance.
Wanna know more? Real talk: ordering online is a great option for customers who are certain about what they want to buy. But in most cases, these shoppers are confident about their high-involvement purchase online because they’ve already done their research in-store. Buying online is not the risk; uncertainty is. Between practical needs, technical requirements, and style preferences, there are many factors we strongly advise customers to experience and ask about in person before making a decision that could cost a lot of time, money, and stress to undo.
Do I need an appointment to visit a showroom?
The short answer: No, walk-ins are welcome!
Wanna know more? Come by whenever it suits you: on a lunch break, after work, or on a Saturday when you happen to be out running errands. There’s no need to book anything, and you won’t be turned away or pushed to the back of a line for not having a time slot.
You’re also more than welcome to call ahead and schedule a time to meet with any of our Appliance Experts. An appointment isn’t required, but it could make for a more suitable shopping experience if you have a sales associate you prefer to work with, you’re planning a larger project, you want specific products ready to see, or you’d just like a free, uninterrupted one-on-one consultation.