In each of Judd & Black’s five Western Washington appliance showroom locations, you'll find an experienced sales team of appliance experts ready to assist you with selecting the perfect appliance for your needs. In this month's blog, we've asked Chad, Sales Manager at Judd & Black, to answer questions on what you should know about appliance experts before your next purchase.

How do you become an appliance expert?

Chad: To truly be an expert at something, immerse yourself in it and learn all you can. At Judd & Black, our Sales Team is focused on training to stay updated with the new technologies of today's appliance brands. We're always learning. We go to immersive training events at the manufacturer's factory, do online training modules with completion certifications, and attend in-store and local roadshow training sessions with manufacturer representatives.

We gain extensive product knowledge and create working relationships with the brands we carry. Experience assisting customers and time in the industry is also a big part of what sets team members apart as appliance experts.

What does Judd & Black look for when adding to the showroom sales team? 

Chad: We look for people with a friendly personality and who love helping people. We love hiring from within Judd & Black. For example, promoting a delivery person or someone from our customer service department. Having an existing knowledge of the products helps current employees transition to the sales team, hit the ground running, and advance their careers. 

Do appliance experts specialize in brands or know about everything in the store? 

Chad: Our Appliance Experts are knowledgeable about all the brands and products that Judd & Black carries. Whether you’re looking for your first washer and dryer set or a luxury appliance package for a home remodel, our team is knowledgeable and here for you.

How does shopping with an appliance expert at Judd & Black differ from someone at a big box store or ordering online?

Chad: At Judd & Black, right away, we're asking questions about your family and lifestyle and listening to your needs. We can help you determine what brands and models will work best, staying within your budget. We have interactive displays in the store and know how to work the product. The folks here are interested in this industry as a career, not just a job.

How does all this benefit the customer?

Chad: We want to provide you with a good shopping experience. An appliance expert knows the right questions to ask so that you walk away with appliances in your budget that fit your lifestyle and that you love using. We have a lot of repeat customers who say, "Thanks for pointing out the features to us; we love our purchase.“ Comments like that make our day.

For over 80 years and four generations, our appliance experts have created a positive shopping experience for our customers. We're your hometown appliance store. Find a Washington area Judd & Black location near you and visit us today.